Shipping Information
Your parcel will be delivered through local courier services that operate across Nepal, ensuring timely and secure delivery to your location. Depending on your area, delivery times may vary, but we strive to ensure all parcels reach you within a reasonable timeframe, even in rural or remote regions.
"This answer considers Nepal's diverse geography and local delivery infrastructure."
"This answer considers Nepal's diverse geography and local delivery infrastructure."
Delivery charges may apply depending on your location and the size of your order. We offer free delivery for certain locations or on orders above a specified amount. Details will be provided during checkout.
For orders within Nepal, you won’t be charged customs fees. However, if you're placing an international order, customs duties or taxes may apply based on the destination country's regulations. Please check with local authorities for more information.
If your item has become faulty, please contact our customer support team immediately. We offer a replacement or refund depending on the nature of the fault and our return policy. Be sure to provide your order details and any relevant information for a quick resolution.
Orders and Returns
You can easily track your order through the tracking link provided in your confirmation email. Simply enter the tracking number on our website or the courier's site to see real-time updates on your delivery status. If you encounter any issues, feel free to contact our support team for assistance.
If you haven’t received your order within the expected delivery time, please check your tracking information for updates. If there’s no progress or you encounter issues, contact our customer support team with your order details, and we will assist you in resolving the matter as quickly as possible.
To return an item, please contact our customer support team to initiate the process. We will guide you through our return policy, including eligibility, packaging instructions, and the return shipping process. Once the item is received and inspected, we will process a refund or replacement as per your preference.
Payments
We accept various payment methods, including cash on delivery (COD), major credit and debit cards, bank transfers, and popular mobile payment platforms in Nepal like eSewa and Khalti. Choose the option that’s most convenient for you during checkout.
Currently, we do not accept gift cards as a payment method. However, you can choose from our available payment options, including cash on delivery, credit and debit cards, and mobile payment platforms during checkout.
If you're having trouble making a payment, please check your internet connection and ensure that your payment details are entered correctly. If the issue persists, try using a different payment method or contact our customer support team for assistance. We're here to help you resolve any payment issues quickly.
To confirm if your payment has gone through, please check your email for a confirmation message or receipt. If you don’t see it, verify your bank or payment method statement for any transaction record. If you're still unsure, please contact our customer support team with your order details, and we’ll assist you in checking the payment status.